Return Policy
Thank you for shopping at FurFreeCo. We want you to be fully satisfied with your purchase.
📦 Returns
We accept returns within 14–30 days of delivery (choose your return window).
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in original packaging
- Proof of purchase is required
❗ Non-Returnable Items
We do not accept returns for:
- Used or damaged items caused by the customer
- Items returned after the return period
- Gift cards (if applicable)
💸 Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved:
- Refunds will be processed to your original payment method
- It may take 5–10 business days to appear in your account (depending on your bank)
🔁 Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us first.
🚚 Return Shipping
- Customers are responsible for return shipping costs (unless item is defective or wrong item was sent)
- Shipping costs are non-refundable
📦 Lost or Delayed Orders
If your order is delayed, please check your tracking first. If there are issues, contact us and we will help you resolve it.
⚠️ Damaged or Wrong Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Include photos of the product and packaging
We will replace it or refund you at no extra cost.
📞 Contact Us
If you have any questions about returns or refunds, contact us:
📧 Instagram account: @furfree_co