FAQs
Frequently Asked Questions
🛒 How do I place an order?
Simply choose your product, select your quantity, and click "Add to Cart." Follow the checkout steps to complete your purchase securely.
📦 How long does shipping take?
Estimated delivery times:
- 🇬🇧 UK: 5–11 days
- 🇩🇪 Germany & Europe: 7–14 days
- 🇺🇸 USA & Canada: 7–15 days
- 🌍 Rest of World: 10–20 days
Processing time is 1–3 business days before shipment.
📍 How can I track my order?
Once shipped you'll receive a tracking number by email. You can also track your order anytime on our Track Order page.
💳 What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal. All payments are secured and encrypted.
🔄 Can I return my order?
Yes! We accept returns within 30 days of delivery. Please check our Return Policy for full details. If you're unhappy for any reason contact us first — we'll always make it right. 🐾
❗ What if I receive a damaged or wrong item?
Contact us within 7 days of delivery with photos of the product. We will replace it or refund you at no extra cost.
🐴 Does it work on all animals?
Yes! Our Pet Hair Removal Glove works on dogs, cats, horses and all animals with fur.
🚚 Why is my order taking longer than expected?
Delays can occasionally happen due to customs processing, high demand, or carrier issues. Your order is still on the way! Contact us if you're concerned and we'll check it for you.
📧 How can I contact you?
We're always happy to help!
📧 Email: furfreeco2@gmail.com 📱 Instagram: @furfree_co