FAQs
🛒 How do I place an order?
Simply choose your product, click “Add to Cart”, and proceed to checkout. Follow the steps to complete your purchase securely.
📦 How long does shipping take?
Shipping usually takes 7–15 business days depending on your location. Processing time is 1–3 business days before shipment.
📍 How can I track my order?
Once your order is shipped, you’ll receive a tracking number by email. You can use it on our Track Order page to see live updates.
💳 What payment methods do you accept?
We accept major payment methods including credit/debit cards and secure online payments
🔄 Can I return my order?
Yes, we accept returns within 14–30 days of delivery if the item is unused and in original condition. Please check our Return Policy for full details.
❗ What if I receive a damaged or wrong item?
Contact us within 48 hours of delivery with photos of the product. We will replace it or refund you.
🚚 Why is my order taking longer than expected?
Delays can happen due to customs, high demand, or shipping carrier issues. Don’t worry—your order is still on the way.
📧 How can I contact you?
You can contact us anytime at:
📧 Instagram account: @furfree_co